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How betclic Handles Your Personal Data

At betclic, we take the privacy of your account and personal data seriously — this page explains exactly what we collect, why we collect it, and how you…

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What This Privacy Policy Covers

betclic Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data we process when you create and use a betclic account, including data collected during deposits made via UPI, Paytm or PhonePe, and during any customer support interactions. Access to our platform depends on local law and is available where

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local law permits. We process data in accordance with applicable data protection frameworks relevant to your jurisdiction. Data we collect includes your name, contact details, payment identifiers, device information, and activity logs — each collected for a specific, documented purpose. We do not sell your personal
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data to third parties. Any sharing with processors (such as payment partners like Paytm or PhonePe) is governed by data processing agreements that require them to protect your information to the same standard we do.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have questions about how your data is used, want to request a copy of your records, or need to raise a concern, our dedicated privacy support team is reachable through multiple channels. We aim to respond to all data-related requests within 30 days, in line with applicable obligations.

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Email Our Privacy Team

Send your data request, correction or deletion query directly to our privacy inbox. We acknowledge all emails within two working days and aim to resolve requests within 30 days.

Live Chat Support

Start a live chat session from your account dashboard to speak with a support agent about any privacy concern. Chat agents can escalate formal data requests to our privacy team immediately.

Help Centre Portal

Log into your account and navigate to the Help Centre to submit a structured privacy request form. This creates a tracked ticket so you can monitor the status of your data query at any time.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

Every layer of your account — from the moment you log in to the moment a withdrawal completes — is protected by encryption and access controls.

Data Collection Purpose

We collect only what we need: your identity details for account creation, payment identifiers for transactions via UPI or Paytm, and device data to detect unusual access attempts and keep your account secure.

Cookie Usage

We use essential cookies to keep your session active and functional cookies to remember your preferences. Analytics cookies — used to understand how you navigate — can be managed or turned off in your account settings at any time.

Account Security Measures

Your account password is stored using one-way hashing. We also apply session timeout controls and flag logins from unrecognised devices, prompting a verification step before access is granted.

Data Retention Policy

We retain your account data for as long as your account remains active and for a defined period afterwards as required by applicable law. Once the retention window closes, data is securely deleted or anonymised.

Your Rights and Requests

You have the right to access, correct, or request deletion of your personal data. You can also ask us to restrict how we process it or to port your data to another provider — submit any of these requests through the Help Centre.

Third-Party Data Processors

Payment processors like PhonePe and Paytm receive only the data necessary to complete your transaction. Each is bound by a data processing agreement and may not use your information for any purpose beyond fulfilling that transaction.

Your Privacy Questions Answered

We have put together answers to the questions our account holders ask most often about data, access and their rights under this policy. If your question is not covered here, reach out via the Help Centre or email our privacy team directly.

We collect your name, email address, phone number, date of birth, payment identifiers (such as UPI IDs), device information and activity logs. Each data point has a specific purpose tied to running your account securely.

Log into your account and visit the Help Centre, then submit a data access request form. We will compile and send your data within 30 days. Alternatively, email our privacy team directly with your registered account email address.

Yes. Submit a deletion request through the Help Centre or by email. We will remove data not required by law within the applicable retention window. Some records must be kept for legal and financial compliance even after deletion requests.

We share data only with processors required to operate your account — such as Paytm or PhonePe for payment processing. We do not sell your data. All processors are bound by agreements that restrict how they may use your information.

Essential cookies keep your session active. Functional cookies remember your language and settings. Analytics cookies track navigation patterns to help us improve the experience. You can manage non-essential cookie preferences through your account settings.

After account closure, we retain certain records for a period required by applicable law — typically related to financial transactions and identity verification. Once that period ends, data is permanently deleted or anonymised in line with this policy.

Reach out first to our privacy team via the Help Centre or email. If you feel your concern has not been resolved to your satisfaction, you may escalate to the relevant data protection authority in your jurisdiction where local law permits.

How betclic Handles Your Personal Data

Reach Our Data Protection Team

Email Our Privacy Team

Live Chat Support

Help Centre Portal

Data Handling, Cookies and Account Security

Data Collection Purpose

Cookie Usage

Account Security Measures

Data Retention Policy

Your Rights and Requests

Third-Party Data Processors

Your Privacy Questions Answered

01 What personal data does betclic collect from my account?

02 How do I request a copy of the data betclic holds about me?

03 Can I ask betclic to delete my personal data?

04 Does betclic share my data with third parties?

05 How does betclic use cookies on the site?

06 How long does betclic keep my account data after I close my account?

07 Who should I contact if I have a complaint about how my data is handled?

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